Careers

Service Technician

Position: Service Technician
Location: North Tonawanda, NY
Role Type: Full Time
Remote/In-Office: In-Office

NOVAIR – Simplifying Oxygen, Nitrogen and Medical Gases

Who We Are

Novair USA Corp is a diversified manufacturing company with its headquarters and production facility located in North Tonawanda, NY USA. Novair USA operates as a fully owned subsidiary of Novair Groupe, a global leader in manufacturing oxygen and nitrogen generating systems for industrial and medical applications.

Novair USA Corp is committed to profitably producing quality products and attaining a high level of customer satisfaction. To achieve this, we are honest, we treat each other respectfully, we are open to change, and we strive to continuously improve.

NOVAIR USA Vision, Mission, and Values

NOVAIR USA’s MISSION – NOVAIR USA Corporation provides reliable onsite gas generating solutions to save lives and improve industrial processes worldwide.
NOVAIR USA’s VISION – To be the world’s top-ranked onsite healthcare and industrial gases provider in quality, customer, and employee satisfaction.
NOVAIR USA’s VALUES – NOVAIR employees have CHARM:
– Customer-centric
– Honorable
– Accountable
– Reliable
– Motivated

Position Overview

Novair USA is seeking a Service Technician. The ideal candidate will provide installation and maintenance for Industrial equipment in the field. Their duties include installation, troubleshooting and repairs. A successful Field Service Technician can adapt to a variety of work environments and quickly solve problems. Their main responsibility is to provide excellent customer service while maintaining equipment.

Roles and Responsibilities

Specific job duties include:

Installing or upgrading equipment maintained by the company in various field locations.
Configuring hardware and software components after installation.
Performing routine maintenance on technology equipment.
Testing equipment to troubleshoot the issues.
Documenting installation and repairs.
Maintaining all tools and equipment used during service calls.
Teaching customers how to use equipment properly.
Managing the stock of replacement parts and equipment.
Ability to interact with various groups who are involved in a project including: manufacturing, service, and external customer. Interface with customer includes phone, email, fax and face-to-face contact.
Travel required up 75%.
Performs all other duties and tasks as assigned by the Service Manager or senior management.

The Skills You Bring

2- year technical degree or equivalent experience or certification.
3+ years of experience in a customer service role for a company involved in engineered products.
Experience using Microsoft software (Word, PowerPoint, Excel, Outlook).
CRM experience and Adobe Illustrator are preferred.
Strong mechanical aptitude, excellent problem solving and troubleshooting skills.
Strong interpersonal skills.
Ability to read blueprints, wiring schematics.
Knowledge of PLC technology is a plus.

Total Rewards

Health & Wellness: Multiple Medical, Dental, and Vision plans to meet your specific needs.
Future Planning: Market Competitive 401K + Matching Contribution
Time Off: Including Vacation + Sick Time
Employee Assistance Program, Travel Reimbursement (for qualifying roles), and more.

Equal Opportunity Employment

Novair is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at 716-564-5165 (ext. 109)

NOTE – The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. The above statements are not meant to be all inclusive. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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