Service

Contact Us to Request Service

Thank you for inquiring about NOVAIR expert service.

Need assistance with your NOVAIR or OGSI machine? We're happy to help!

If you already own a NOVAIR or Oxygen Generating Systems International (OGSI) unit and are seeking to repair it, if you would like a part replacement, or for all other service related inquiries, please write an email to:

service@novair-usa.com

Please read carefully

To submit a service request, write an email to service@novair-usa.com with the following information:

Your Full Name
Your Company Name
The Model of the unit you are inquiring about, (for instance NOVAIR MOGScfp-20, OGSI OG-100, NOVAIR COMPACT-20B, etc.)
The Serial Number of the unit. (Both Model Numbers and Serial Numbers can be found on the tags that are located most often on the back, side, or inside the door of a unit, and look similar the example photos).
Any Other Useful Information you feel it is important for our service team to know.

Click image for more.

Once submitted, our superior service team will promptly contact you and begin to assist.

Alternatively, you may call our Service Department Information Line at any time during regular business hours to reach a live representative.

We thank you for choosing NOVAIR.

Service Department Phone:

(716) 564-5165

Business Hours:

Monday – Friday
8am – 4pm US Eastern Time

Thank you for inquiring about NOVAIR expert service. To submit a service request, please read carefully:

service@novair-usa.com

IMPORTANT – In your email, please remember to include:

Your Full Name
Your Company Name
The Model of the unit you are inquiring about, (for instance NOVAIR MOGScfp-20, OGSI OG-100, NOVAIR COMPACT-20B, etc.)
The Serial Number of the unit. (Both Model Numbers and Serial Numbers can be found on the tags that are located most often on the back, side, or inside the door of a unit, and look similar to the examples below).
Any Other Useful Information you feel it is important for our service team to know.

Once submitted, our superior service team will promptly contact you and begin to assist.

Alternatively, you may call our Service Department Information Line at any time during regular business hours, Monday – Friday, 9am – 5pm US Eastern Time, to reach a live representative at 716-564-5165.

We thank you for choosing NOVAIR.